Yes, all staff are subject to an enhanced disclosure with the Disclosure and Barring Service (formally Criminal Records Bureau). All staff are checked for offenses against adults and children to ensure maximum protection for our customers.
This will depend on the amount of notice you are able to give. The more notice we have, the less likely you are to be charged.
Yes, the staff should always have their identification card with them and we advise our customers not to let them in without it.
It is entirely your choice as to who is the most suitable person to deal with the payment for care and we would be happy to send invoices to your next of kin if this is more appropriate.
Details of our compliments and complaints procedure are detailed in our Service User Guide. If you are unhappy with any aspect of the service we would encourage you to contact your local office either by phone or in writing to inform them of the cause of concern.
We are always pleased to receive compliments and feedback about our services and we are particularly keen to make sure that staff receive a copy of all compliments. If you wish to pass on a compliment you can do so in writing or telephone us at our office to either your care co-ordinator or the registered manager.
If you are receiving a service that is commissioned by the local authority or the health authority you will receive a bill from them and you will not be required to pay anything to At Home-Specialists in Care.
If you are a private customer or have a direct payment or support from the Independent Living Fund we can arrange for you to set up a direct debit for your service. Depending on the level of service you may wish to pay four weekly, fortnightly or, in exceptional cases, every week.
If you do not want to pay by direct debit your Registered Manager will discuss alternatives with you.
Prior to commencing employment all staff are required to complete a comprehensive employment application form which includes experience and knowledge. Following an in-depth interview they will be asked to supply two references, one of which must be from their last employer. At this point we also apply for an enhanced disclosure from the Disclosure and Barring Service (formally CRB).
Before commencing work they will undergo a-thorough induction training which includes all aspect of care including moving and handling training. After induction they will spend time with a senior member of staff “shadowing” them in the community. This training period is used to evaluate their suitability for the role.
The company has extensive insurance cover including employers and public liability cover. We also have cover for the work undertaken by our staff in your home. However, we do not cover normal wear and tear and if you have something that is of particular sentimental or monetary value we would ask that you put this in a safe place to avoid accidents and unintentional loss.
If your care is organised via the local authority or health authority they will inform you of the costs that they will ask you to pay as a contribution towards the cost of your care.
If you are a private service user the full details of all costs will be contained within the service agreement that is drawn up when you sign up as one of our customers.
Continuity and consistency are essential elements of good quality home care and we work on a system of established care “rounds” where the same staff work with the same customers in regular patterns of service. The majority of staff have alternative weekends off and we also need to ensure adequate cover for days off, holidays and sickness so whilst you will have regular carers there will be occasions when other staff will be needed to cover. On these occasions we will endeavour to inform you of any changes to your regular carers.
Helen P, 02 December, 2020
Helen P wanted to thank all the carers and office staff for the wonderful care we are providing for her mum.
Janet T, 01 December, 2020
Janet said she was very happy with Ellie who is an exceptional carer, who always goes above and beyond and genuinely cares.
Andrew O, 30 November, 2020
Andrew O stated they are over the moon with the care we are providing for his mum. He said “The girls are so caring and professional“
Tracey, 28 November, 2020
Tracey stated that she and her sister want to thank the office staff and carers for all they are doing to support, she stated they are really pleased with all our carers. The carers have good communication and are the best team they have had caring for their father Bernard.
Staff member, 14 April, 2021
Tina is the most supportive manager I have ever worked with. She is compassionate, friendly and kind always putting the client’s needs first. Tina is always on the front line and is very approachable making time to listen if ever we have either a work or personal issue.
Staff Member, 29 March, 2021
Amanda is an exceptional person, a very hands on General Manager, she is supportive and encourages her colleagues and wouldn’t ask anyone to do anything that she wouldn’t do herself. She is respected in her position by all staff and always puts others first.
Amanda ensures all Customers needs are met to maintain their well-being independence and ensures care is delivered in a person- centred way.
Hazel, 25 May, 2021
Thank you for your kindness, compassion,caring and good converstaions with my dad, such a wonderful team and our family was lucky to have you all.