Your views are welcomed by our service and will assist us to recognise excellence and to implement continued improvements.
This form can be used to make a comment, compliment or complaint.
To ensure we are proactive in being a well led company and in line with our policies and the CQC guidelines it is vital that we seek and act on any positive or negative feedback regarding our service provision.
Our aim and our policies state that we will acknowledge receipt of the documents and its content within 24 hrs of receipt of your written comments and will advise you as to the process and time frames for managing, investigating and/or resolving a complaint.
Should you wish to pass on a compliment then our company and our staff would be honoured to receive your comments.
It is only with constructive feedback and resolution of issues that we can ensure that we are a progressive and responsive company , with excellent carers and best practice service delivery.
Please complete the form, and send your feedback or complaint to the below contacts: